Last year, we re-examined our approach to sustainability, and the important social, environmental and economic aspects of our operations.
As a result, we introduced Responsible Business. This looks specifically at where, as a company, we can create added value for society. We've identified three main objectives – and we have initiatives to support each of these objectives: investing more in renewables, for example, and developing products and services to help customers manage their finances and lifestyles more effectively:
- To help our customers improve their financial security and well-being.
This goes to the very heart of our purpose as a company. We want our customers to have financial security, and we want them to be healthy, so they can enjoy that security. Indeed, there's a clear correlation between financial and personal well-being – both require discipline and long-term thinking. For individuals, health issues can also be a major cause of financial headaches, particularly in the US.
- To be a leader in retirement and healthy aging.
We know that aging will bring profound social change. Where possible, we want to help age-proof society, so it can adapt to these changes. That's why we're investing in retirement research, and in working closely with governments and policymakers.
- To help take care of the environment.
We have a responsibility to act where we can on climate change. As an office-based company, we don't have a big carbon footprint. But as an investor we can make a difference, through engagement with other companies, and by choosing to invest more in clean, renewable energy and energy-efficient real estate. A cleaner environment also means fewer health problems.